Compare 13, 1300 and 1800 phone numbers

Which national phone number is right for your business?




1300 NUMBER

1300 numbers are the most popular form of national business phone number. And for good reason.

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Advantages

A 1300 number offers greater coverage than your local (geographic) phone number, and looks more professional than an ordinary mobile phone number.

Importantly, the ongoing costs of a 1300 number will be shared between your business and the caller: at the cost of a local call. This makes thirteen-hundred numbers the choice of many small and medium-sized businesses.


Limitations

1300 numbers are the most popular kind of national number, making branding and differentiation a great deal harder. In addition, because 1300 numbers are not free to call, some customers may not call.

13 NUMBER

13 numbers are punchy and memorable, suitable for dedicated inbound sales and support centres.

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Advantages

A 13 number is just six digits long (eg. 13 13 32). With fewer digits to remember, 13 numbers help establish a distinctive, mnemonic and memorable point of contact.

As with 1300 numbers, 13 numbers share the ongoing call costs between your business and the caller. Calls are charged at untimed 'local' rates. 13 phone numbers are an attractive option if customer recall is important.


Limitations

13 numbers incurr an annual operating cost of $8000+ which is specially levied by the ACMA. This additional charge may make a 13 number prohibitivly expensive for small and medium-sized businesses.

1800 NUMBER

1800 numbers are free to call and eliminate any economic barrier to customer phone contact.

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Advantages

A 1800 number offers greater coverage than your local (geographic) phone number, and looks more professional than an ordinary mobile phone number.

1800 phone numbers are 'freecall'  (toll-free) for callers within Australia. (This is currently limited to landlines but will include mobiles from 2015). Thereby, 1800 numbers eliminate any economic barrier to customer contact.


Limitations

All ongoing call costs of 1800 numbers are paid by your business, instead of being shared with callers. This can be an unpredictable & expensive cost for some businesses.


Need expert advice? Book a free consultation to discuss the right number for your business.

 

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Or call 1300 225 578