Check your phone messages online
Access voicemail anywhere. Respond to missed calls sooner. CallStream Voicemail-to-Email seamlessly collects messages left on your 13/18 number and forwards them to your email (as .WAV audio files). Easily check, sort, replay and delete phone messages from your nominated inbox.
If your work means you can't always get to the phone, Voicemail-to-Email makes it fast and easy to follow-up customer messages.
- All CallStream plans allow you to set a custom voicemail message. Voicemail-to-Email is only available on the 'No Worries' and 'Pro' plans.
Press 1 for Professionalism. Press 2 for Simplicity.
When your business combines separate departments or branches under a single phone number, the increased call volume can become difficult for receptionists to manage. But with CallStream Auto Attendant, you can eliminate the need for repetative manual call transfers. Instead, the Auto Attendant instantly greets callers with an interactive menu which prompts callers to select the appropriate line.
For example, your business might provide the option to contact a local branch (press 1 for Dubbo, press 2 for St Kilda); or to contact various divisions (Sales, Marketing etc); or to distinguish key employees (Dr Parker, Nurse Fielding etc).
Customisable and professional
Auto Attendant is suitable for businesses of all sizes: whether a small business wanting to create a 'big' impression, or a large business managing high call volumes.
- Auto attendant is only available on the 'No Worries' and 'Pro' plans.
Create a magical call experience
Surprise and delight your customers by using caller information to intelligently bypass waiting lines, receptionists and menus. CallStream lets you setup advanced call routing that seamlessly manages incoming calls based on the time or location of a call.
Geographic and time-of-day routing is a powerful way to enhance customer service. For example, if a customer calls Sales from Brisbane you can automatically route them to a local office in Queensland; or when a person calls for Technical Support at 2am you can seamlessly route them to an after-hours line or voicemail. Many variations are possible depending on your business needs.
- Advanced Call Routing is only available on the 'No Worries' and 'Pro' plans.